Questions? Here are the FAQS!!

Do you work with all types of couples?

Absolutely! We welcome ALL couples. We specialize in creating weddings and events that reflect each couple's unique style and story, no matter their culture, orientation, or preferences. Love is love, and we’re honored to be part of it!

Is there a charge for a consultation?

No, our consultations are completely free of charge.

What happens during a Pine Events Co. consultation?

We’ll discuss your vision, any plans already in place, and how we can best support you throughout the planning process. This is also an opportunity to ensure we’re the right fit for one another.

Consultations are held via Zoom, and a link will be provided upon booking.

What happens after the consultation?

Following your consultation, we’ll create a tailored proposal outlining recommended services based on your needs. Once reviewed, you’ll have the opportunity to ask questions or schedule a follow-up. To secure your date, a signed agreement and initial payment are required.

Are we the right planner for you?

If you’re looking for a thoughtful, design-forward planning experience with a strong focus on organization, guest experience, and seamless execution, we’re likely a great fit. Our clients value expert guidance, streamlined processes, and a calm, detail-oriented presence throughout the planning journey.

How far in advance should we book your services?

We recommend securing your date 12—18 months in advance, particularly for peak wedding season. To maintain a highly personalized and thoughtful planning experience, we intentionally take on a limited number of events each year. While we occasionally accommodate shorter timelines based on availability, earlier booking allows for the most seamless and strategic planning process.

What are some advantages to working with a wedding professional?

Working with a professional planner ensures every detail is thoughtfully considered and expertly managed. From strategic decision-making to trusted vendor partnerships, we streamline the process while elevating the overall experience.

What’s the difference between you and a venue coordinator?

A venue coordinator focuses on managing the logistics related to the venue, like set-up and food service. We, on the other hand, coordinate all aspects of your wedding or event, including working with your vendor team on everything from timelines to design. We’ll collaborate with your venue coordinator to ensure everything runs smoothly, but our role is much broader, covering every detail to make your day flawless.

What is your policy on working with family or friend vendors?

We are happy to work with family or friend vendors, but we recommend that they sign a service agreement and provide professional-level services. Please note that our standard vendor approval process will still apply, and we cannot be held responsible for any performance issues with non-professional vendors.

Can we customize a wedding planning “package”?

Absolutely! We know every couple has unique needs, and we’re happy to design a custom package that fits your specific vision and budget.

How many hours of coverage do I need for my event?

The number of hours you need depends on your event timeline and preferences. During our consultation, we'll discuss your schedule and help you determine the ideal coverage. Our collections typically include up to 8 hours of day-of-coverage. Your planner or coordinator will determine their arrival and departure time when the timeline for your event day is finalized to ensure everything is covered and discuss adding additional hours before your event, if necessary.

What happens if we decide to add extra services later?

If you’d like to add extra services or upgrade your services after booking, we’re happy to accommodate your needs, subject to availability. Any additional costs will be outlined and must be agreed upon in writing before services are added to the original agreement.

Do you offer day-of coordination? 

We refer to this as our Wedding Management Collection. It’s much more than just day-of help—we start working with you 6—8 weeks before the big day to ensure everything is in place and ready to go.

What is your pricing? 

Our pricing varies depending on factors like location, guest count, and the specific services your event needs. We also offer individual services and hourly rates. Our pricing reflects a highly tailored, detail-driven planning experience designed to deliver both exceptional execution and elevated design.

What is the payment schedule for your services?

A 50% non-refundable initial payment is required upon signing the agreement to reserve your date. The final balance is due 30 days prior to the event.

Do you charge travel fees for weddings & Events outside of your immediate area?

Yes, travel fees apply for events over 25 miles, and for destination events, accommodation and meal expenses must be covered by the client.

Where are you located?

We’re based in NYC and MA. We love to travel, so if you’re planning a destination wedding, we’re more than happy to help with that too!

How many weddings do you do per year?

We intentionally take on a limited number of events each year—typically 8–10—to ensure every client receives a highly personalized, detail-driven planning experience with our full attention and care.

Office Hours:

Our regular office hours are Tuesday through Thursday, 10 AM to 5 PM. However, due to the nature of event planning, our schedules can be irregular. To ensure we can dedicate the time you deserve, we recommend scheduling appointments or meetings at least 72 hours in advance.

How involved do we need to be in the planning process?

That’s entirely up to you! We can manage everything from beginning to end, or we can collaborate with you on specific aspects. Our goal is to make the process as enjoyable and stress-free as possible for you.

How do we communicate during the planning process?

The best way to reach us is via email, as this allows us to keep track of important details. We aim to respond to all inquiries within 24-48 hours. For urgent matters closer to your event, we will provide a phone number where you can reach us directly.

Do you work with specific vendors?

We have a curated list of trusted vendors that we love working with, but we’re always open to collaborating with new vendors that align with your vision.

My friend said she can coordinate my wedding. That is the same thing, right?

While friends and family are invaluable, they shouldn’t be responsible for managing your wedding day. A professional coordinator ensures your event is executed seamlessly, allowing your loved ones to be fully present and enjoy the experience.

How do you handle unexpected issues on the wedding/event day?

Things don’t always go as planned (hello, life!), but don’t worry – we’ve got it covered. Our team is skilled at handling any last-minute hiccups, whether it's a vendor delay, weather issue, or something totally unforeseen. We stay calm, work through the problem, and make sure your day stays stress-free. You won’t even know anything was amiss!

Do you have any policies around tipping?

Tipping is not required, but it is always appreciated! If you feel that our team has gone above and beyond, gratuities can be given at your discretion at the end of the event.